Frequently Asked Question
What products do you offer?
At BeautyIQ, we offer a selection of skincare products, including serums and face masks.
Our collection includes products designed for a variety of skincare preferences and routines. Each product page provides detailed information, including key ingredients, directions for use, and product specifications, helping customers make informed purchasing decisions.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Maestro, Apple Pay, Google Pay, Shop Pay, PayPal, Bancontact, BLiK, EPS, Multibanco, MobilePay, and Przelewy24.
How long does shipping take?
We process all orders within 1–3 business days. Once shipped, delivery typically takes:
- Canada: 5–7 business days
- United States: 6–9 business days
Please note that delivery times are estimates and may vary during holidays or due to carrier delays.
Do you offer international shipping?
Yes, we ship internationally.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the Canada may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.