Refund policy
14-Day Easy Returns
At BeautyIQ, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help make the return process as simple as possible.
Return Policy
Return Window
You may return eligible items within 14 days of receiving your order.
Item Condition
To qualify for a return, items must be unused, unopened, in their original packaging, and in the same condition you received them.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we shipped the wrong product.
How to Return an Item
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Contact Us
Email us at BeautyIQinfo@gmail.com with your order number and the reason for your return. -
Receive Return Instructions
Our team will provide you with a return authorization and detailed instructions. -
Prepare Your Package
Securely package the item in its original packaging, including any accessories, tags, and documentation. -
Ship Your Return
Send your package using a trackable shipping service to the address provided in your return instructions. We recommend keeping your tracking information until your return has been processed.
Refunds
Inspection
Once your return is received, we'll inspect the item to ensure it meets our return policy.
Processing Your Refund
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges & Support
If you received a damaged or defective item, or if you have any concerns about your order, please contact us before returning your purchase. We'll work with you to find the best solution, whether that's a replacement, exchange, or another appropriate resolution.
If you have any questions, we're always happy to help. Contact us at BeautyIQinfo@gmail.com.