Shipping policy
Order confirmation
Once you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your payment.
Dispatch
At BeautyIQ, our mission is to provide you with reliable shipping options, wherever you are in the Canada. Every day we strive to ensure the highest quality of service and fast delivery.
After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a tracking number by email.
Shipping Information:
- Processing time: 1–3 business days
- Delivery time and shipping fees:
| Destination | Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| Canada | $0.00 – $99.99 CAD | $15 CAD | 5–8 business days |
| Canada | $100.00 CAD+ | FREE | 5–8 business days |
| United States | $0.00 – $99.99 CAD | $15 CAD | 6–9 business days |
| United States | $100.00 CAD+ | FREE | 6–9 business days |
| International | Any order value | Flat Rate: $20 CAD | Delivery times vary by destination |
Order Acceptance & Pricing
Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including the following:
- Incomplete or incorrect information
- Suspicions of fraud
- Payment verification issues
We may request additional verification, such as a phone number, address confirmation, proof of identity, or banking details before accepting your order.
Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.
After Placing Your Order
You will receive a confirmation email containing:
- Your order number
- Your proof of payment
Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to BeautyIQinfo@gmail.com with the subject "Order Confirmation Not Received," and our team will help you further.
Track Order
You can track your order with the tracking number that you receive via the shipping confirmation.
If you have not received a tracking number within 3 business days, please contact us at BeautyIQinfo@gmail.com, and we will be happy to help you.